OUR POLICIES

Our policies are designed to protect your time, your investment, and the health of your hair. They outline expectations and leave no room for doubt. This is how we maintain a win:win relationship to better serve our clients.

We understand that life happens, and we'll always do our best to accommodate your needs within reason. By respecting our policies, you're helping us maintain a positive and efficient salon environment where everyone’s time is valued.

— Ayanna Durity

Welcome to the Curl Family! Let's Get This Journey Started Right!

New Clients & Returning After 5+ Months:

If it's been 5+ months since your last visit or your new, book one of our specialized Premium Care Experiences. It is a Healthy Hair Reset. This includes a specialized Detox & Rehab service with your chosen transformation service. This sets the stage for achieving salon-worthy results that last. It also helps us work more efficiently, so you can spend less time in the chair and more time enjoying your hair.

Please double-check that you're booking a Healthy Hair Reset for new clients and not an appointment intended for existing clients to avoid mishaps in your schedule. Deposits are non-refundable in such cases. For more information, please refer to the Deposit and Refund Policies.

  • For a smooth salon experience, we require full payment at the time of your appointment. Not after.

    Gentle reminder: Leaving an appointment without paying is theft of services.

    How to Pay:

    • Online:

      Use the secure link in your confirmation email to pay right from your phone – it's quick and easy!

    • Tap to Pay:

      We now offer contactless payment with Google Pay or Apple Pay.

    • Cash:

      We also accept cash payments.

    Need to Budget?

    • We offer flexible payment plans through Afterpay, Klarna, and Zip. (Get $10 off your first Zip order with code: 5CJ0N8)

    Any additional costs incurred in the salon will be charged to the card on file immediately before additional services are incurred. So, if you’re adding a trim, we’ll let you know and charge the card on file immediately.

    Want to budget your payments? You can use an AfterPay, Klarna, or Zip (Get $10 off your first order when you sign-up to Zip and use my referral code: 5CJ0N8) to split in 4 payments.

  • Life Happens.

    We understand plans change. If you need to reschedule, it's so easy! Just use the "Reschedule" button in your confirmation email. With that said, please don't delete your confirmation email until after your appointment.

    Refrain from canceling if you plan on returning. That’s what rescheduling is for.

    Need to cancel within 24 hours? We get it, emergencies happen. Please email us directly, and we'll do our best to accommodate you.

    • Please note: Cancellations within 24 hours are non-refundable, but you can reschedule to keep your deposit.

  • Due to the nature of our services and products, we cannot offer refunds for completed services, deposits, or policy violations.

    If you're not satisfied with your service, please let us know within 3 days, and we'll work with you to find a solution.

    If you cancel an appointment, there will be no refunds. Just reschedule online, so that the deposit is transferred.

    There are no refunds on product purchases. Once the product leaves the site, we are unable to manage it’s safety. The Learning Center makes it a point to educate clients on products, so that they are making an informed decision. Make an executive decision to choose wisely.

  • Prep Your Curls for the Best Results and Salon Experience

    We want your hair to thrive. We want to create a positive experience for everyone. When hair hasn't been cleansed in over a week or has excessive buildup, it requires extra time, product, and effort. To have a smooth and efficient appointment for everyone, we may need to add a small fee or reschedule if your hair requires extensive detangling or additional product usage.

  • This is a business. This means this is an exchange of time, money, and energy with all parties involved.

    We spend a lot of time, money, and energy to prioritize your hair care at a high standard. The same level of time, financial, and energetic commitment is expected.

    In most cases, the condition of the hair requires more of a budget of time, resources, and energy. For instance, a client that has not committed to a healthy hair lifestyle, has not prepared, or is coming out of a protective style WILL require more effort, time, and products. If this is the case, your appointment may be rescheduled or you will incur a cost of $2 per minute after 20 minutes of detangling. Detangling typically takes a trained specialist 10 minutes to detangle the densest hair. View Prep Instructions.

    The additional charges will be assessed based on the condition of the hair, discussed upfront, and will be charged prior to service, or we may have to reschedule if our schedules are unable to accommodate. If this is the case, we will only perform services, within the time and price budget for the appointment.

  • We know life can get hectic, but please let us know if you're running late. A quick text to 202-839-8873 is all it takes!

    • If you're more than 15 minutes late, we might need to add a quick treatment to speed things up or adjust your service to fit the remaining time.

    • If I'm running behind, I'll treat you to breakfast and coffee, and we'll add a complimentary treatment to make up for the lost time!

  • Entourage Policy: Due to limited spacing, only guests that are being serviced are allowed in the service area. Children are not allowed in the service area- That's a liability issue. Please do not bring additional guests who are not being serviced.

    Only children of clients who have taken our trainings are eligible to book appointments for their children. Please refer to FAQ page.

  • Wash your hands as soon as you arrive. Even if you just came from home to your car to the salon; you just came from OUTSIDE.

    Every guest must wear a mask that firmly covers the nose and mouth. No cloth masks.

    Since masks are required, you are not allowed to eat or drink while you are receiving services in the chair. Only when we are feet apart. Such as when you’re under the dryer.

    Please reschedule your appointment if you have a cough and bad allergies. Clients get really concerned when they see others sniffling and wiping their nose with their hands.

Thanks for understanding that doing business any other way is not sustainable for the business, and the people who operate it.

FAQs

  • You can either go to the scheduling page and log in to your account, and reschedule, or you can click on the Change/Cancel or the Reschedule button. It really is that simple.

  • Does this mean you plan on never coming for an appointment? If not, your payment held the space when someone could have booked. You can reschedule to a later date and give your appointment to someone els. Email Ayanna@ayannaduritycoaching.com to change the name. If I you plan on visiting at a future date, just reschedule. Your payment will transfer with your rescheduled appointment. On the technology end, when you cancel, your payment disappears with your appointment. Just reschedule.